Your team isn't performing the way it should. And you know it.
Maybe it's showing up as conflict that won't resolve. Or disengagement that's spreading. Perhaps productivity has plateaued, trust has eroded, or the team is still reeling from an incident or leadership change.
The hard truth? These things rarely fix themselves. Left unchecked, team dysfunction compounds - turning capable people into frustrated ones, and small friction points into entrenched patterns that quietly undermine everything you're trying to achieve.
You've probably tried addressing it. A conversation here, a team meeting there. But without getting to the root of what's actually going on, surface-level fixes don't stick.
What if you could hit reset and rebuild on stronger foundations?
Our High-Performance Team Reset Package gives you a structured path to diagnose what's broken, address it directly, and work toward rebuilding the conditions for sustainable high performance.
We'll help you:
This isn't a one-off team activity. It's a diagnostic and intervention process grounded in organisational psychology, designed to address the systemic and interpersonal issues that are holding your team back.
How it works
STEP 1 | KICK-OFF
We start by understanding the context, concerns, and what's brought you to this point. Together we'll align on the approach, set up safeguards to maintain confidentiality, and ensure everyone feels safe throughout the process.
STEP 2 | DIAGNOSIS
Through confidential individual interviews with your team members and a diagnostic survey (for larger teams), we get to the heart of what's really happening. You'll receive a Diagnostic Report identifying systemic challenges, strengths to leverage, and critical issues requiring intervention.
STEP 3 | INTERVENTION
The team comes together for a full-day Team Reset Workshop where we create a safe space to surface issues, facilitate honest dialogue, collectively problem-solve friction points, and co-create new team norms and ways of working. Meanwhile, you'll receive leader coaching to support your role in the team reset and identify your own development priorities.
STEP 4 | ONGOING SUPPORT
We don't disappear once the workshops are done. Two check-in calls (at 30 and 60 days) help you troubleshoot challenges and maintain momentum, and we're always around to help you with additional support if it's required.
What you'll receive
OPTIONAL ADD-ONS
Depending on your needs, we can also provide:
Who is this for?
This package is designed for leaders whose teams are showing signs of dysfunction, fatigue, conflict, or performance plateaus - or who need intervention following an incident or leadership transition.
Whether the issues are showing up as persistent conflict, disengagement, declining performance, or the aftermath of a critical incident, if you're accountable for getting your team back on track, this package will give you the diagnosis, the intervention, and the support to work toward making it happen.
Why this matters
Because teams don't spontaneously reset.
When team dysfunction persists, the costs compound:
Our approach is different. We don't just run a workshop and hope for the best. We diagnose what's actually broken, create the conditions for honest dialogue, and work with your team to rebuild the foundations they need for sustainable high performance.
HUMAN-CENTRED
We recognise that team resets succeed or fail based on how people experience them. Our approach puts people first - creating safety, honouring perspectives, and ensuring solutions work for the humans involved, not just on paper.
EMPATHY-LED
We invest time to understand each person's perspective - the frustrations, the unmet needs, the unspoken tensions - so the solutions we co-create are grounded in what actually matters to your team.
DATA-DRIVEN
The diagnostic phase gives you an objective picture of what's happening - not assumptions, not hearsay. Every intervention is grounded in what the data and the team's voices actually tell us.
PSYCHOLOGY-BASED
Our approach is built on organisational psychology principles - understanding group dynamics, psychological safety, and the systemic conditions that enable or undermine team effectiveness.
How is this different from regular team building?
This is structured intervention work, not team bonding. We diagnose the actual systemic and interpersonal issues undermining your team's performance, then work with you to address the root causes - not just the symptoms.
When is a diagnostic survey used?
For smaller teams of up to five members, we conduct individual interviews with everyone - giving us a rich, in-depth picture of the team's dynamics without the need for a survey. For larger teams, we combine interviews with a short online survey (15–20 minutes). The interviews are conducted with the leader and a representative cross-section of team members, while the survey ensures every member of the team has a voice in the diagnostic process regardless of whether they were interviewed. This blended approach gives us both the depth and breadth needed to build an accurate picture of what's really going on.
What if the issues are really sensitive or involve specific individuals?
That's exactly why the diagnostic phase is confidential. People need to feel safe to share what's really going on. We create the conditions for honest dialogue while maintaining appropriate boundaries and ensuring everyone's psychological safety throughout.
Will this make things worse before they get better?
Surface-level peace built on avoiding difficult conversations isn't real team health. Yes, surfacing issues can be uncomfortable - but when done in a structured, psychologically safe way, it can be the foundation for genuine improvement. We're skilled at creating the conditions where difficult conversations can lead to resolution rather than escalation.
How long does this take?
From kick-off to the leader coaching session, the process typically runs 4–6 weeks. The diagnostic interviews are completed over 1–2 weeks, the Team Reset Workshop is scheduled 2–3 weeks after that, and the leader coaching session follows shortly after. Timelines may vary depending on team size (including whether a survey is required), location, and scheduling.
What if the team is sceptical or resistant to the process?
Scepticism is natural, especially if trust is already low or previous interventions haven't worked. That's why we invest heavily in the diagnostic phase and start the workshop by playing back what we heard - it demonstrates we've actually listened. When people see their concerns reflected accurately, and when they're given real agency to co-create solutions, scepticism often softens over time.
Team dysfunction doesn't resolve on its own. But with the right diagnosis, the right intervention, and the right support, teams can rebuild on stronger foundations.
A structured reset could be an important step in getting your team back on track.
Carousel Consulting proudly operates on the traditional country of the Jagera, Yuggera, and Ugarapul people and we respectfully pay our respects to Elders past, present, and emerging. Their enduring culture, which has adapted to significant change over thousands of years, inspires us to place the human experience of change at the core of everything we do.