Last updated: 21 July 2026
Carousel Consulting is operated by Carousel HR Consulting Pty Ltd ABN 34 600 547 251. In this Privacy Policy, “Carousel Consulting”, “we”, “us” and “our” refer to Carousel HR Consulting Pty Ltd.
We respect your privacy and are committed to handling personal information carefully, respectfully and in accordance with our legal obligations.
This Privacy Policy explains how we collect, use, store and disclose personal information through our website, events, marketing activities and consulting services.
PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with us.
We may collect personal information from people who:
- contact us through our website
- subscribe to our mailing list
- register for workshops, events or webinars
- download resources from our website
- provide their details at an event, expo or similar activity
- enquire about our services
- apply for a job or contractor opportunity with us
- work with us as clients, suppliers, contractors or professional advisers
- participate in consulting activities we deliver for client organisations.
The types of personal information we may collect include your name, email address, phone number, organisation, role, job title, work location, work history, enquiry details, event registration details, mailing list preferences, billing or invoicing information, and information you choose to provide when communicating with us.
In the course of our consulting work, we may also collect information from client contacts, workshop participants, interview participants, survey respondents and people completing psychometric or other assessments. This may include role information, team information, interview notes, workshop contributions, survey responses, assessment responses, and feedback about workplace culture, leadership, wellbeing, change readiness, team dynamics or ways of working.
Sensitive Information
Some of the information we collect through our consulting work may be sensitive information. This may include health or wellbeing information, psychological information, workplace complaints or concerns, information about interpersonal conflict, diversity information, or information about a person’s experience at work.
We only collect sensitive information where it is reasonably necessary for our work, where we have consent, or where we are otherwise permitted or required by law to do so.
Where possible, we aim to use aggregated or de-identified information in reports and outputs. However, in some cases, information may be identifiable because of the nature of the work, the size of the group, the context of the engagement, or the way information is provided.
How We Collect Personal Information
We may collect personal information directly from you when you complete a form, contact us, attend an event, participate in a workshop or interview, complete a survey or assessment, or otherwise communicate with us.
We may also collect personal information from client organisations where they provide information to enable us to deliver consulting services. This may include contact details, role information, organisational context or information relevant to a project.
Why We Collect And Use Personal Information
We collect and use personal information to:
- respond to enquiries
- provide consulting services
- design and deliver workshops, assessments, interviews and surveys
- prepare reports, recommendations and project materials
- manage client relationships and projects
- communicate with clients, participants, suppliers and other contacts
- process event registrations and resource downloads
- send newsletters and marketing communications
- manage job or contractor applications
- issue invoices and manage business records
- improve our services, website and communications
- comply with legal, insurance, regulatory and professional obligations.
Marketing Communications
If you subscribe to our newsletter, download a resource, attend an event, or otherwise choose to receive updates from us, we may send you marketing communications.
We may use platforms such as Mailchimp and Substack to publish content, manage subscriber lists and send newsletters or other updates. These platforms may collect and process information such as your name, email address, subscription preferences, engagement with our emails or posts, and other information you provide when subscribing or interacting with our content.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or contacting us directly.
Cookies And Website Analytics
Our website may use cookies and similar technologies to improve website functionality, understand website traffic, measure engagement and support marketing activities.
We may use tools such as Google Analytics, Meta Pixel and LinkedIn Insight Tag. These tools may collect information about how visitors use our website, such as pages viewed, links clicked, device information, browser information and general location information.
You can usually adjust your browser settings to refuse or delete cookies. Some parts of our website may not work as intended if cookies are disabled.
Third-Party Systems And Service Providers
We use third-party systems and service providers to help us operate our business and deliver our services. These may include Microsoft 365, Xero, Mailchimp, Substack, Ninja Forms, Zoom, Mentimeter, WordPress, website hosting providers, and psychometric or assessment platforms.
We may disclose personal information to these providers where necessary for them to provide services to us. Some providers may store or process information outside Australia.
Use Of Artificial Intelligence Tools
We may use artificial intelligence tools to support our business operations and consulting activities. This may include support with drafting, planning, research, analysis, administration, workshop design, project materials or improving our work processes.
We do not enter personal information or sensitive information into publicly available artificial intelligence tools. Where we use AI tools, we take reasonable steps to avoid including information that identifies, or could reasonably identify, an individual.
AI tools are used to support our work, not replace professional judgement. We apply appropriate human input, review and oversight to our consulting activities and outputs.
We do not use AI tools to make decisions about individuals that have legal, employment, psychological or similarly significant effects.
Disclosure Of Personal Information
We may disclose personal information to:
- client organisations, where appropriate in the context of the consulting work
- subcontractors or associates engaged to help us deliver services
- professional advisers, including accountants, bookkeepers, lawyers, insurers or auditors
- IT, software, website, cloud storage and business support providers
- government agencies, regulators or other parties where required or permitted by law.
We do not sell personal information.
Where we provide reports or other outputs to client organisations, we aim to handle participant information carefully and in line with the purpose of the engagement, any consent provided, and any relevant terms agreed with the client.
Additional Privacy Obligations For Some Engagements
Some consulting engagements may be subject to additional privacy, confidentiality, security or information management obligations. This may occur, for example, where we are engaged by a government agency, public sector entity or other organisation with specific contractual or legislative privacy requirements.
Where additional obligations apply, we will handle personal information in accordance with those obligations, the relevant engagement terms, and any applicable laws, policies or directions.
Storage And Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored in electronic systems, cloud platforms, email accounts, project files, accounting systems and other business systems we use to operate Carousel Consulting.
How Long We Keep Personal Information
We keep personal information for as long as reasonably necessary for the purpose for which it was collected, including to deliver services, maintain business records, comply with legal and insurance obligations, resolve disputes and manage professional risk.
When information is no longer required, we take reasonable steps to delete, destroy or de-identify it where appropriate.
Accessing Or Correcting Your Information
You can contact us to request access to personal information we hold about you, or to ask us to correct information you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to your request.
Privacy Complaints
If you have a privacy concern or complaint, please contact us first so we can try to resolve it.
Privacy contact:
Meg Hooper
Director, Carousel Consulting
Email: hello@carouselconsulting.com.au
Address: Shop 3, 205 Brisbane Street, Ipswich Queensland 4305
We will consider your complaint and respond within a reasonable time.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on our website with the date it was last updated.