Know something needs to change but not sure what?

Change design


In asset-intensive organisations, symptoms of needed change often appear clearly - declining performance, resistance to new technologies, communication breakdowns between technical teams and management, or difficulties adapting to industry evolution.

However, the root causes driving these symptoms can be complex and interconnected, involving cultural patterns, behavioural norms, structural issues, and leadership approaches.

Our Change Design service helps you move beyond addressing symptoms to identifying and resolving the underlying factors that will truly transform your organisation.

Our change design process


1.


DISCOVERY & DATA COLLECTION

We begin by gathering comprehensive insights about the current state of your organisation through a tailored combination of:

  • Cultural assessments to understand the unwritten rules, norms, and values guiding behaviour
  • Behavioural observations to identify patterns in how teams and individuals work
  • Stakeholder interviews across all levels to capture diverse perspectives
  • Operational analysis to understand how work actually happens day-to-day

2.


ANALYSIS & INSIGHT GENERATION

Our expert team analyse this data to:

  • Identify root causes rather than just symptoms
  • Map cultural and behavioural patterns that help or hinder performance
  • Pinpoint disconnects between formal processes and actual practices
  • Uncover hidden barriers to change and potential accelerators

3.


SOLUTION DESIGN

Based on these insights, we work with you to design targeted interventions that seek to:

  • Address root causes rather than symptoms
  • Leverage existing organisational strengths
  • Account for the unique context of asset-intensive environments
  • Consider the human experience at every level of implementation
  • Create clear pathways for sustainable behaviour change

Is our change design service right for you?


Our Change Design service is designed for those that are seeking to:

GAIN CLARITY AND ALIGNMENT

on what truly needs to change based on evidence rather than assumptions

DEVELOP A holistic understanding

of how culture, behaviour, systems, and structures interact in your unique context

GENERATE TAILORED SOLUTIONS

designed for your specific organisational challenges and opportunities

DEVELOP PRIORITISED ACTIONS

that target the highest-impact areas first

CREATE A SOLID FOUNDATION

for effective change strategy and implementation planning

Change design in action


Your change design specialists


Our team brings together expertise in organisational psychology, behavioural science, and a deep knowledge of asset-intensive environments to provide unparalleled change design services.

Ready to gain clarity on your transformation needs?


Our Change Design service provides the foundation for successful transformation by helping you identify and address the right challenges with appropriate solutions.